Saturday, December 31, 2016

Crowdsourcing a Roadmap

I'm surrised this has taken so long to happen, but over Christmas Airbnb, and then Twitter, asked its users what new features they should be developing, essentially crowdsourcing their development roadmap.

Brian Chesky from Airbnb posted this on Christmas Day -


& has had over 2,000 suggestions -



(I love 'Mars')



A simple tweet generated lots of free ideas, and also gave the fans a feeling that they were contributing.

Jack Dorsey also did this for Twitter (and Square),


Jack also had lots of feedback, and responded -



To be honest, these must have been things that Jack had heard every time he spoke to users, but it may be that some, like the ability to edit (maybe just in the first 2 minutes) will now be given much more focus.

Friday, December 16, 2016

Ten Trends for 2017

It's time for my annual trends presentation.

This year it seemed to me that lots of what was happening and about to happen were comebacks - things that had been heralded a few years ago, but were finally hitting the mainstream, the most obvious being Augmented Reality, but also Live Video (remember webcams?), Web TV and more, which can all be said to have followed the Gartner Hype Cycle, and are now getting to the 'mainstream' stage.

& in the spirit of accountability, I also look at what happened to last year's trends.  enjoy!





Monday, December 12, 2016

Uber Surge Pricing and the 'Low Battery' Urban Myth


I love tracking urban myths.  When I was a school I did a history project about myths in wartime (Germans eat babies, etc) and I love finding new ones.  The main thing is that they are stories that people at the time want to believe.  There's quite a lot of academic literature about urban myths because they tell us a lot about current fears and concerns ('I did a favour for a middle eastern man and he told me to stay out of London this Friday').

Here's one in the making.

A few months ago Uber revealed that their app can see the user's battery level, and as a result they could see some interesting data.  For example, they could see that if someone was on less than 15% battery, they were more likley to request a car even if it was surge pricing, the point being that they had to get home - their phone might have died. by the time prices fell.

This has since turned into a myth that 'if you have a low battery Uber will give you surge pricing' (essentially turning the story on its head).  Yes, they could theoretically do it, but they've never said that they do it.  What this arguably says about Uber is that people see them as smart, but devious.

I'm looking forward to tracking this over the next few years.

Wednesday, October 26, 2016

Lucozade's Live Fitness Classes

There's a whole genre of communications events around bus shelters - Duracell, Coke, Pepsi, Adobe,Walmart and others  - and now Lucazade has pulled this one off, using live video streamed into the advertising screen:



Very well done!  We're going to see lots more of these.

Monday, October 10, 2016

Lots of Content

Amazon has just released some ads for the Echo Dot - the $50 version of the Echo - 100 ads in fact.



They're pretty good, and it's a good strategy to produce lots of cheap things (as long as they put across a strong overall message) than one expensive thing, if your audience is likely to be exposed to lots of media.



At 10 seconds, you can also see them getting lots of views on Facebook - you don't get that much time to get bored and scroll past (assuming you start watching in the first place).



You could almost call this a 'Fast Show' approach - once you have a strong message (or punchline) you can keep repeating with small variations.


Friday, September 30, 2016

Subverting Instagram

A photo posted by Louise Delage (@louise.delage) on


A great campaign for the French addiction concern charity Addict Aide, subverting the conventions of Instagram to reach an audience and make them think.



See the account here

More here

Tuesday, September 27, 2016

Snapchat's Spectacles, and the move to Hardware



Snapchat has announced that they are releasing a video camera, called 'Spectacles', and shaped like...  you guessed it.

I think it's a great move, and very much in keeping with Snapchat as a fun brand.  You can imagine them being a bit hit at a party, a wedding, on holiday or whatever.  They record 10 or 30 second video clips which can then be shared to a phone via Bluetooth and then uploaded, so it sounds like they're shareable - i.e. you could buy a couple of pairs for people to muck about with (at $130 a pair).

It reminds me a bit of the Flip video camera - it's a fun, single use device that is 'good enough' to be fun, rather than a high spec product.  Let's see how these sell.

It also raises the question of what hardware would other software companies produce?

Amazon made the Kindle, and then moved on to the Kindle Fire tablet, the Fire Stick, and now the Echo and Dash buttons, which are ultimately all about making shopping easier.

Google has now made phones, and maybe most interestingly, the Chromecast, which is all about accessing content, or sharing content.  Oh, and their car.

What would Facebook make?  (The Facebook phone has often been rumoured)

What would Instagram make?

What would Twitter make?

How about WhatsApp?

What about Slack?

Pinterest?

Spotify?

Friday, September 16, 2016

Krispy Kreme's 'Talk Like A Pirate Day' Giveaway on Snapchat


I love this - sadly I think it's happening in the US only.

This campaign will run on 29th September, to tie in with the bizarre 'Talk Like A Pirate Day' which was created in 1995:

"In celebration of Talk Like a Pirate Day, which falls on September 19 this year, Krispy Kreme is inviting customers to dress up in their finest pirate gear to receive one dozen free original glazed doughnuts. Qualifying costumes must include three pirate-themed items, such as a bandana or eye patch.

If individuals do not own such gear, they can simply visit a Krispy Kreme store to access the chain’s custom Snapchat geofilter, which can be used to digitally adorn their outfits.

The filter features a pirate hat, parrot and sword.

Consumers must then show their Snapchat selfie with the accompanying filter to any in-store associate to receive a free set of a dozen original doughnuts."


I think it's a great use of both location (you've got to be in a Krispy Kreme to get the filter), couponing (one of the first give-aways I've heard of on Snapchat), and you can bet that the pics are going to be shared far and wide, as will pics of people eating the free donuts!

Thursday, September 08, 2016

Apple - Don't Blink

A great summary of their iPhone 7 (& Apple Watch) launch




Those headphones are going to be endlessly amusing though...


Tuesday, August 23, 2016

Slash Football's The Last 5

This is a great example of Facebook Live Video.  Slash Football, the football community, are going live every Saturday afternoon at 5pm (UK time) to talk through the football results.  Like they do on TV, but with panel members who are less 'TV'

(Starts about 3 minutes in)


Plus, there's a definite reason why it is live - pre-recorded just wouldn't work.

Tuesday, August 09, 2016

Twitter and Sports Rights

This Twitter Moment from yesterday gives an example of what Twitter is turning into, with their recent sports rights deals - a video platform that is the place to go to catch up (legally) with the latest action.



I'm sure as a twitter poster 99% of my tweets will still be text, links, and pics, but as a twitter user, I'll be watching more and more videos.


Tuesday, July 26, 2016

Deliveroo feeds the Pokemon Go players in London


Seemingly everyone is playing (& talking about) Pokemon Go

It's not yet possible to buy locations in the UK - although it will come soon, and McDonalds has paid for 'Gyms' to be located at 3,000 of its restaurants in Japan - but some companies are using guerrilla tactics to capitalise on the craze.



For example, Deliveroo, the food delivery people, are taking out food to popular gyms, and giving it out to players when they tweet the #GottaFeedEmAll hashtag - with a different restaurant each day



See some happy customers here:



& here




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